FAQS

 What is the turnaround time for my stamp order?

Please allow 2-4 business days for the production of your stamp PLUS 2-4 business days for shipping within the US.  Free shipping when you order two or more stamps within the United States.

Will my stamp look exactly like the example?

Your stamp will me made with the same fonts and format as example. Please note that your stamp may appear slightly different than the example shown based on the number of characters in your name and address, there may be a difference in font size and or spacing to accommodate the information.

What is your return policy?

Customer service is our #1 priority. If it is our mistake, then your item will be replaced quickly with no expense to you. Due to the custom nature of the product, we do not offer refunds, returns or exchanges, unless a mistake was made on our part.

Do you ship internationally?

Yes we do… we love our international friends.  Please keep in mind international shipping can sometimes take up to 30 days.  Shipping rates apply to international orders.  Free shipping is only for US orders.

Are the self inking stamps re-ink-able?

The stamps are pre-inked to provide thousands of impressions, after which ink can be added to the built in ink pad to give your stamp new life.  Our stamps use oil based ink.  DO NOT use water based ink refill, it will ruin your stamp. Refill ink is available to purchase in our shop.

Are your stamps environmentally friendly?

Our self inking stamps are made through a 100% environmentally friendly process. We do not use any glues, solvents or other chemicals.  Each stamp is made by hand in the US.

How do I contact you?

You can email our studio at:  stampnouveau@gmail.com

All emails are answered within 24 hours during business hours (9am – 5pm Eastern). We are closed on weekends and holidays to enjoy our family.

 

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